Buyer Guidelines:

Buyers should carefully review each listing before purchasing. This includes:

-Item size

-Print type

-Application instructions

-Turnaround time

-Seller shop policies

If you have questions, contact the seller before placing an order.

Understand Seller Turnaround Times

Each shop sets its own production and shipping times. Buyers should review these timeframes before ordering.

Ordering from a shop means you agree to their posted turnaround time.

Provide Correct Information:

Buyers are responsible for:

-Providing the correct shipping address

-Double-checking order details before checkout

-Ensuring they understand how to properly apply or use the product purchased

Respect Seller Policies

Each seller operates their own shop within the marketplace. Buyers must respect each seller’s posted policies regarding:

-Returns

-Exchanges

-Replacements

-Shipping issues

Dispute Policy

Our goal is to encourage buyers and sellers to resolve issues directly and fairly whenever possible. Please follow the proper steps if you have an issue with an order.

Step 1: Contact the Seller

If there is a problem with your order, the buyer should contact the seller first to attempt to resolve the issue.

Most issues can be resolved quickly through communication.

Step 2: Allow Time for Resolution

Sellers should be given reasonable time to respond and offer a solution based on their shop policies.

Step 3: Marketplace Review

If the buyer and seller cannot reach a resolution, the issue may be submitted for marketplace review.

The marketplace may request:

-Order details

-Photos of the product

-Shipping or tracking information

-Screenshots of communication

After reviewing the information, the marketplace may assist in determining a fair resolution.